Implementation & Support

Setup & implementation support as well as ongoing phone and email support year-round are included in your CPAA purchase. Our quick, personalized service is top notch. But don’t just take our word for it! Check out the testimonials below from teachers and administrators across the country.

Setup & Implementation

Unlike with other products, you don’t need to manually load individual student and teacher records or pay extra for us to do it for you. At no cost, we set up all of your class rosters and make sure you’re up and running hassle-free by the time you’re ready to assess. And don’t worry, you can easily make adjustments throughout the year if needed.

Ongoing Support Year-Round

No auto-responders here. When you ask a question, you receive a prompt response from a real person. Every member of our Customer Support Team is an experienced educator with an M.Ed. degree and teaching experience, so they’ll know where you’re coming from.

Client Newsletter

We won’t leave you hanging after initial setup. Our seasonal email newsletter will keep you and your colleagues equipped with timely tips for making the most of your data from each assessment.

What Educators Are Saying About Children’s Progress Support

We tell everyone who asks about Children’s Progress that they’ve got the best tech support in the world!

Gregg Martin, Director of Information Technology Services
York School District, ME

I can’t say enough about the quality of Children’s Progress support. Any questions we have are always addressed quickly. I don’t think there is anything that has ever taken more than a day.

Ron Korenich, District Curriculum Coordinator
Fox Chapel Area School District, PA

What we really appreciate is the customer service. The support team is always so efficient and accommodating. Having worked with other companies, I can tell you that this isn’t always the case and it makes a big difference.

Kelly Robinette, Senior Education Coordinator
Fairmont Private Schools, CA

I am so thankful for the fabulous customer service I have had with Children’s Progress. The prompt replies, explanations and support are incredible. When I am asked questions, I refer my teammates to you, and they have been amazed too. A thousand thanks!

Alice Stiles, Kindergarten Teacher
Roswell ISD, Missouri Avenue School, NM

Have a question for our support team? Contact us here or call 877-427-4787.

Request a Children’s Progress demo to learn how we can support you and your team.